Refund policy

Last Updated: 13 August 2026

BubbaShop wants you to receive your products in good condition and as described.

This policy explains how BubbaShop handles returns, refunds and exchanges.

1. No Change-of-Mind Returns

BubbaShop does not accept returns or exchanges solely because a customer:

• has changed their mind;

• no longer wants the product;

• ordered the wrong product;

• selected the wrong size or variant; or

• purchased the product in error.

This policy is particularly important for baby and children's products, where hygiene, safety and product integrity are important considerations.

Customers should carefully review product descriptions, specifications, sizes and variants before placing an order.

2. Defective, Damaged or Incorrect Products

If you receive a product that is:

• defective;

• damaged during delivery;

• materially different from the product ordered;

• missing components; or

• otherwise does not conform to the applicable requirements,

please contact us at contact@bubba.sg as soon as reasonably practicable.

Please provide your order number together with photographs or videos where appropriate.

We will assess the issue and determine the appropriate remedy.

Depending on the circumstances and applicable law, the remedy may include:

• repair;

• replacement;

• exchange;

• refund; or

• another appropriate remedy.

3. Return Shipping

Where BubbaShop approves a return, the return arrangement will be communicated to the customer.

For returns that are not due to an error by BubbaShop or a product defect covered by applicable law, the customer is responsible for the return delivery costs.

Where a product is confirmed to be defective, damaged or incorrectly supplied by BubbaShop, BubbaShop will generally bear the reasonable return delivery costs or provide an appropriate return arrangement.

4. Condition of Returned Products

Where a return is approved, products should be returned in the condition specified by BubbaShop.

Depending on the circumstances, we may require the product to be:

• unused;

• complete with all accessories and components;

• accompanied by its original packaging where reasonably possible; and

• accompanied by the relevant proof of purchase.

5. Hygiene and Safety

Because BubbaShop sells products intended for babies and children, certain products may not be suitable for return once opened or used due to hygiene, safety or product-integrity considerations.

Such restrictions do not apply where a return, replacement or other remedy is required by applicable Singapore law.

6. Refunds

Where a refund is approved, refunds will generally be made to the original payment method.

The time required for a refund to appear in your account may depend on the payment provider and financial institution.

7. Exchanges

Where appropriate and subject to availability, BubbaShop may offer an exchange instead of a refund.

If the replacement product has a different price, the applicable price difference will be handled accordingly.

8. Manufacturer Warranty

Some products may be covered by a manufacturer's warranty.

Where applicable, warranty claims may be subject to the manufacturer's warranty terms.

BubbaShop will provide reasonable assistance with applicable warranty claims.

9. Consumer Rights

Nothing in this Returns & Refunds Policy is intended to exclude, restrict or replace any rights or remedies available to consumers under applicable Singapore law.

In particular, nothing in this policy limits rights that may apply under Singapore's consumer protection laws.

10. How to Request a Return or Refund

To request a return, replacement or refund, contact:

BubbaShop Customer Service

Email: contact@bubba.sg

Please include:

• your order number;

• the product concerned;

• a description of the issue; and

• photographs or videos where relevant.

We will review your request and provide further instructions.

11. Contact

BARC & Co. Private Limited
UEN: 202523570N
60 Paya Lebar Road
#07-54 Paya Lebar Square
Singapore 409051

Email: contact@bubba.sg