FAQ
General
What is BubbaShop?
BubbaShop is an online store operated by BARC & Co. Private Limited, offering baby and children's products in Singapore.
Where is BubbaShop based?
BubbaShop is based in Singapore and operates under BARC & Co. Private Limited.
Where does BubbaShop deliver?
We currently deliver to locations within Singapore.
How can I contact BubbaShop?
You can contact us at contact@bubba.sg.
Products
Are all products brand new?
Yes. Unless specifically stated otherwise, products sold through BubbaShop are new and supplied in accordance with the product listing.
Are the products suitable for babies and children?
Product suitability varies by item. Please check the product description, manufacturer's recommendations, age range and safety information before purchasing.
Are product colours and images accurate?
We make every effort to display products accurately. However, colours may appear slightly different depending on your screen or device.
Are product specifications guaranteed?
We make reasonable efforts to ensure product specifications are accurate. Manufacturer specifications may change from time to time, so please refer to the latest information provided on the product page.
Where can I find the product dimensions and specifications?
Product dimensions, specifications and other relevant information can be found on the individual product page where available.
Do products come with a warranty?
Some products are covered by a manufacturer's warranty. Warranty periods and coverage vary by brand and product. Please refer to our Warranty Policy or contact us at contact@bubba.sg.
Orders
How do I place an order?
Select the product you wish to purchase, add it to your cart and proceed through the checkout process.
How do I know if my order has been received?
After placing your order, you will receive an order confirmation by email.
Can I change my order after placing it?
Please contact us as soon as possible if you need to make a change. We will try to accommodate your request, but changes may not be possible once an order has been processed or dispatched.
Can I cancel my order?
Please contact us as soon as possible if you wish to cancel an order. Cancellation may not be possible once the order has been processed or dispatched.
What happens if an item becomes unavailable after I order it?
If an item becomes unavailable after your order is placed, we will contact you and arrange an appropriate alternative or refund.
Payment
What payment methods does BubbaShop accept?
Available payment methods are displayed during checkout.
Is my payment information secure?
Payments may be processed by secure third-party payment providers. BubbaShop does not normally store your complete payment card details.
Will I receive a receipt or invoice?
An order confirmation and/or payment receipt will be provided electronically where applicable.
Why did my payment fail?
Payments may fail because of bank restrictions, insufficient funds, card restrictions, authentication requirements or other issues with the payment provider. If your payment fails, please try another payment method or contact your bank.
Delivery
How much does delivery cost?
Applicable delivery charges are displayed during checkout.
How long does delivery take?
Estimated delivery times are shown during checkout or communicated after your order is placed. Actual delivery times may vary.
Do you deliver islandwide?
Yes, BubbaShop delivers to locations throughout Singapore where delivery is available.
Can I choose my delivery date or time?
Delivery options depend on the available delivery service and will be shown where applicable during checkout.
What happens if nobody is available to receive my order?
A re-delivery may be required. Additional delivery charges may apply depending on the circumstances.
Can I change my delivery address?
Contact us as soon as possible. Address changes may not be possible after your order has been processed or dispatched.
What should I do if my parcel arrives damaged?
Contact us as soon as possible at contact@bubba.sg and provide your order number together with photographs or videos of the damaged packaging and product.
What should I do if I receive the wrong item?
Contact us at contact@bubba.sg as soon as possible. We will review the issue and arrange an appropriate resolution.
Returns & Refunds
Do you accept change-of-mind returns?
No. BubbaShop does not accept returns or exchanges simply because a customer has changed their mind, ordered the wrong product or no longer wants the product.
This is particularly important for baby and children's products where hygiene, safety and product integrity are considerations.
Can I return a product if I ordered the wrong size or variant?
Change-of-mind or ordering-error returns are generally not accepted. Please check the product details carefully before placing your order.
What if my product is defective?
Contact us at contact@bubba.sg as soon as reasonably practicable. We will assess the issue and determine the appropriate remedy.
What if I receive a damaged product?
Contact us as soon as possible with your order number and photographs or videos showing the damage.
What if I receive the wrong product?
Contact us and we will investigate the issue and arrange an appropriate resolution.
Who pays for return shipping?
For approved returns that are not due to an error by BubbaShop or a covered product defect, the customer is responsible for return delivery costs.
Where the return is due to an error by BubbaShop or a covered defect, BubbaShop will generally bear the reasonable return delivery costs or provide an appropriate return arrangement.
How long does a refund take?
Approved refunds are generally returned to the original payment method. The time for the funds to appear may depend on the payment provider or financial institution.
Can I exchange a product?
Exchanges may be available where appropriate and subject to product availability. Change-of-mind exchanges are not generally accepted.
Warranty
Do BubbaShop products come with a warranty?
Some products are covered by a manufacturer's warranty. Coverage varies by brand and product.
How do I make a warranty claim?
Contact contact@bubba.sg with your order number, product details and a description of the issue. Photographs or videos may also be requested.
What does a warranty normally cover?
Manufacturer warranties generally cover manufacturing defects or faults arising during normal intended use, subject to the manufacturer's terms.
What isn't normally covered by warranty?
Depending on the manufacturer's terms, warranty coverage may exclude normal wear and tear, accidental damage, misuse, improper assembly, unauthorised modifications or damage caused by failure to follow the manufacturer's instructions.
How long is the warranty?
Warranty periods vary by product and manufacturer. Where applicable, the warranty period will be stated on the product page or accompanying documentation.
Do I need proof of purchase for a warranty claim?
Yes. Your BubbaShop order confirmation, invoice or other proof of purchase may be required.
Baby & Child Safety
Where can I find the recommended age or weight range?
This information is provided on the relevant product page where available. Always follow the manufacturer's instructions and recommendations.
Are BubbaShop products safety tested?
Products are supplied according to the specifications and certifications provided by the relevant manufacturer or supplier. Customers should review the manufacturer's safety instructions before use.
Can I use a product differently from the manufacturer's instructions?
No. Products should always be used according to the manufacturer's instructions, safety warnings and intended purpose.
What should I do if I have a safety concern about a product?
Stop using the product and contact BubbaShop at contact@bubba.sg. If the concern relates to a manufacturer's safety issue or recall, we will assist where appropriate.
Account & Privacy
Do I need an account to purchase from BubbaShop?
If Shopify allows guest checkout on your store, customers can purchase without creating an account. Otherwise, an account may be required.
How does BubbaShop use my personal information?
We use personal information to process orders, arrange delivery, provide customer service, process payments and for other purposes described in our Privacy Policy.
Does BubbaShop store my credit card details?
BubbaShop does not normally store your complete payment card details when payment is processed through a third-party payment provider.
How can I request access to or correction of my personal data?
Contact contact@bubba.sg with your request. We may need to verify your identity before processing it.
